ok22's Privacy Policy

1. Definitions & Introduction

ok22 is an online gaming platform operated specifically for players in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. This privacy policy ("Policy") describes how ok22 ("we", "our", "platform") collects, processes, stores, and protects the personal information of users ("you", "user").

This policy applies to the ok22 website, mobile application, and all services we provide. By using our services, you consent to the terms of this policy.

Some important definitions used in this policy:

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any operation involving the collection, storage, modification, use, or deletion of information.
• Third Party: Any person or organisation other than ok22.
• Services: All gaming and financial services provided through the ok22 platform.

2. What Information We Collect

ok22 may collect various types of information. A detailed description of this information is provided below:

2.1 Identity & Account Information

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction amount and time
• Wallet balance information

2.3 Gaming Activity Information

• Game session history and duration
• Betting type and amount
• Win and loss records
• Preferred games and categories
• Bonus and promotion usage information

2.4 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Connection time and location information
• Cookies and session data

3. How We Collect Information

ok22 collects your information in the following ways:

• Direct Collection: Information you provide during account registration, profile updates, or when contacting our support team.
• Automatic Collection: Information automatically collected through cookies, log files, and tracking technologies when you use our platform.
• Identity Verification: Identity confirmation documents as part of our KYC (Know Your Customer) process.
• Via Third Parties: Information received from payment processors and fraud prevention services.

4. Purpose of Using Information

ok22 uses the collected information for the purposes listed below:

4.1 Service Operations

• Account creation and management
• Login and identity verification
• Processing financial transactions (bKash, Nagad, Rocket)
• Providing and customising gaming services
• Providing VIP program and cashback benefits

4.2 Legal & Security Obligations

• Age verification — the platform is for users aged 21 and above only
• Compliance with Anti-Money Laundering (AML) regulations
• Detecting and preventing fraud and unauthorised access
• Implementing responsible gaming policies

4.3 Communication & Support

• Sending transaction notifications and confirmations
• Providing customer support services
• Informing you about important policy changes

4.4 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues on the platform
• Planning new games and services

5. Information Storage & Security

ok22 uses the most advanced technology to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by advanced SSL encryption.
• Data Encryption: Stored personal information, especially passwords and financial data, is secured with strong encryption algorithms.
• Access Control: Only authorised staff can access your information, and they are bound by strict confidentiality agreements.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewall & Intrusion Detection Systems: Our infrastructure is protected by advanced firewalls and intrusion detection systems.

ok22 retains personal information only for as long as necessary. After an account is closed, certain information may be retained for a defined period to meet legal obligations.

6. Sharing Information with Third Parties

ok22 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following circumstances:

6.1 Service Providers

We share only the necessary information with payment gateways (bKash, Nagad, Rocket), game software providers, and technology service providers. These organisations operate under strict confidentiality agreements.

6.2 Legal Obligations

ok22 may be required to disclose information pursuant to legal directives, court orders, or requests from regulatory authorities. In such cases, we will provide only the information required to fulfil the legal requirement.

6.3 Business Changes

In the event of a change of ownership, merger, or acquisition of ok22, user information may be transferred to the new owner. In such cases, we will provide advance notice.

6.4 Fraud Prevention

Information may be shared with relevant authorities and organisations to prevent fraud, deception, or other illegal activities.

7. Cookies & Tracking Technologies

ok22 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. They help maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and game preferences.
• Analytical Cookies: Help analyse platform usage to improve the quality of services.

You can disable cookies by changing your browser settings. However, this may limit some functionality of the platform.

8. Your Rights

As a user of ok22, you have the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request that any errors in your information be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to Restriction of Processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to Object: You can object to specific uses of your information.
• Right to Data Portability: You can request your information in a structured, readable format.

To exercise these rights or for any questions, please contact our support team. We will endeavour to respond to your request within 30 days.

9. Protection of Minors

The ok22 platform is for users aged 21 and above only. We do not intentionally collect any information from minors.

Age is verified at the time of account registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10. Policy Changes

ok22 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will:

• Display a prominent notice on the website
• Send a notification to your registered email
• Mention the date of the latest update at the top of the policy

If you continue using our services after the changes, you will be considered to have agreed to the updated policy. For significant changes, we will make efforts to obtain your explicit consent.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us: